Terms of Service

Zynop is an AI-powered analytics reporting platform designedfor small B2B businesses. Our service connects to your third-party marketingand analytics accounts on a read-only basis and uses artificial intelligence togenerate plain-language performance summaries and prioritized recommendations,delivered to you via email.

2.1 What Zynop does

• Connects to your advertising and analytics accounts (e.g., Google Ads, Meta Ads, LinkedIn Ads, Google Analytics 4, Google Search Console) using OAuth 2.0 authorization, which you grant directly.
• Retrieves performance data from those connected accounts on a scheduled basis (typically weekly).
• Processes retrieved data using AI to generate human-readable reports and actionable recommendations.
• Delivers reports to your nominated email address on a regular schedule.

2.2 What Zynop does NOT do

• Zynop does not create, modify, pause, or delete any campaigns, ads, or settings in your connected accounts. Our access is strictly read-only.
• Zynop does not guarantee any specific business outcome, advertising performance improvement, or financial result. Reports and recommendations are informational in nature.
• Zynop is not a financial adviser, marketing agency, or consultant. Nothing in our reports constitutes professional financial or marketing advice.

3.1 Account creation

To use Zynop, you must register for an account by providing accurate, current, and complete information. You agree to keep your account information up to date. You are responsible for all activity that occurs under your account.

3.2 OAuth authorization and third-party connections

Zynop accesses your third-party accounts (e.g., Google Ads, Meta Ads) only through OAuth 2.0, a standard authorization protocol. By connecting an account, you:

• Confirm that you are the authorized account holder or have the legal right to grant access to that account on behalf of the account holder.
• Authorize Zynop to access and retrieve data from that account on a read-only basis, solely for the purpose of generating your reports.
• Understand that you can revoke Zynop’s access at any time through the third-party platform’s account settings.

3.3 Account security

You are responsible for maintaining the confidentiality of your Zynop login credentials. Please notify us immediately at legal@zynop.io if you suspect any unauthorized access to your account. We are not liable for any loss or damage arising from your failure to protect your credentials.

4.1 How we use your data

Data retrieved from your connected accounts is used exclusively for the purpose of generating your performance reports and recommendations. Zynop will not sell, rent, share, or otherwise disclose your data to third parties, except as described in these Terms or required by law.

4.2 Third-party AI processing

To generate AI-powered reports, Zynop transmits your performance data to one or more third-party AI providers (such as Anthropic, OpenAI, or similar large language model services). By using Zynop, you acknowledge and consent to this processing. We take reasonable steps to ensure that AI providers we work with maintain appropriate data security standards, but we are not responsible for the practices of those third-party providers beyond our contractual obligations with them.

4.3 Data retention

We retain your data in line with industry best practices for analytics platforms:

• Active accounts: Your performance data and generated reports are retained for the duration of your subscription plus a reasonable period to support billing inquiries and report history.
• Account cancellation: Following cancellation or termination of your account, we will delete your data within 90 days, unless retention is required by applicable law.
• You may request early deletion of your data by contacting us at legal@zynop.io. We will action such requests within a reasonable time, subject to any legal retention requirements.

4.4 Privacy policy

Our full Privacy Policy, available at www.zynop.io/privacy-policy, describes in detail how we collect, process, store, and protect personal information. The Privacy Policy is incorporated into these Terms by reference. By agreeing to these Terms, you also agree to our Privacy Policy.

5.1 Current status

Zynop is currently in an early-access phase. Pricing, subscription plans, and payment terms will be communicated to you separately in writing (including by email) before any charges are applied. No fees will be charged without your prior agreement to specific pricing terms.

5.2 Future billing terms

When Zynop introduces paid subscription plans, the following general terms will apply unless otherwise communicated:

• Subscription fees will be billed on a recurring basis (monthly or annually, as selected).
• All fees are in Canadian dollars (CAD) unless stated otherwise.
• Taxes applicable in your jurisdiction may be added to your invoice.
• You will be notified at least 14 days in advance of any changes to pricing.

5.3 Cancellation and refunds

You may cancel your subscription at any time. Unless otherwise stated in your subscription agreement:

• Cancellations take effect at the end of the current billing period. You will continue to have access to the service until that date.
• Fees already paid are generally non-refundable, except where required by applicable law or at Zynop’s sole discretion.

5.4 Free trials

From time to time, Zynop may offer free trials. The terms and duration of any free trial will be communicated at sign-up. At the end of a free trial period, your account may automatically convert to a paid subscription unless you cancel before the trial ends. We will provide clear notice of this before any conversion occurs.

You agree to use Zynop only for lawful purposes and in accordance with these Terms. Specifically, you agree not to:

• Use Zynop to access accounts or data for which you do not have proper authorization.
• Attempt to reverse-engineer, decompile, disassemble, or otherwise derive the source code of the Zynop platform.
• Resell, sublicense, or otherwise commercialize access to Zynop without our prior written consent.
• Use Zynop in a way that violates the terms of service of any third-party platform you have connected (e.g., Google, Meta, LinkedIn).
• Introduce malware, viruses, or other harmful code into the Zynop platform or connected systems.
• Use Zynop for any unlawful purpose, including the violation of applicable privacy laws or data protection regulations.
• Misrepresent your identity, your business, or your authorization to access connected accounts.

Violation of this section may result in immediate suspension or termination of your account without notice and without refund.

7.1 Zynop’s intellectual property

All rights, title, and interest in and to the Zynop platform — including but not limited to the software, website, branding, logos, report templates, AI models, and underlying technology — are and remain the exclusive property of Zynop. Nothing in these Terms grants you any rights in or to the Zynop platform except the limited right to use it as described herein.

7.2 Your data

You retain full ownership of your underlying business data retrieved from connected third-party accounts. Zynop does not claim any ownership of that data. By connecting your accounts, you grant Zynop a limited, non-exclusive licence to access and use that data solely for the purpose of providing the service to you.

7.3 Generated reports

Reports generated by Zynop based on your data are licensed to you for your internal business use. You may share reports within your organization or with advisors as needed. You may not reproduce or redistribute Zynop-generated reports for commercial resale without our prior written consent.

8.1 Service provided "as Is"

THE ZYNOP PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ZYNOP MAKES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION.

8.2 No guarantee of results

Zynop provides data analysis and recommendations for informational purposes only. We do not guarantee any specific advertising performance outcome, revenue result, or business improvement. Decisions made on the basis of Zynop reports are made at your sole discretion and risk.

8.3 Third-party platform accuracy

Zynop reports are only as accurate as the data provided by the third-party platforms (e.g., Google, Meta, LinkedIn). We are not responsible for errors, inaccuracies, delays, or interruptions in data supplied by those platforms, or for any outages or API limitations that may affect our ability to retrieve your data.

8.4 Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL ZYNOP BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

In any case, Zynop’s total aggregate liability to you for any claims arising under or relating to these Terms will not exceed the total fees you have paid to Zynop in the twelve (12) months immediately preceding the event giving rise to the claim. If you are using Zynop during a free trial or early-access phase with no fees paid, our total liability is limited to CAD $100.

9.1 Termination by you

You may cancel your account and terminate your use of Zynop at any time by logging into your account settings and following the cancellation process, or by contacting us at legal@zynop.io. Cancellation will take effect at the end of your current billing period, as described in Section 5.

9.2 Termination by Zynop

We reserve the right to suspend or terminate your access to Zynop at our discretion, including but not limited to the following circumstances:

• You have violated these Terms (including the Acceptable Use policy in Section 6).
• We are required to do so by law or court order.
• We reasonably believe that your use of the service poses a security or legal risk.
• Payment of any outstanding fees is significantly overdue after reasonable notice.

Where reasonably practicable, we will provide you with advance notice of termination. In cases of serious violation, we may suspend your account immediately without prior notice.

9.3 Effect of termination

Upon termination of your account for any reason:

• Your access to the Zynop platform and your reports will cease.
• Any outstanding fees for the current billing period remain payable.
• We will delete your data within 90 days of the termination date, subject to any legal retention obligations.
• Provisions of these Terms that by their nature should survive termination will do so, including Sections 7 (Intellectual Property), 8 (Limitation of Liability), 10 (Governing Law), and this Section 9.3.

10.1 Governing law

These Terms and any disputes arising out of or in connection with them will be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

10.2 Jurisdiction

You consent to the exclusive jurisdiction of the courts of British Columbia, Canada for the resolution of any disputes arising out of or relating to these Terms or your use of Zynop. If you are located outside of Canada, this means you agree that any dispute would be heard in British Columbia.

10.3 Informal resolution first

Before initiating any formal legal proceeding, both parties agree to attempt to resolve any dispute informally. The party raising the dispute should contact the other in writing (email is acceptable) describing the issue and the proposed resolution. The parties will have 30 days from the date of that notice to attempt a good-faith resolution. Either party may proceed to formal legal proceedings if the dispute is not resolved within that period.

We may update these Terms from time to time as our service evolves. When we make material changes, we will:

• Post the updated Terms at www.zynop.io/terms with an updated effective date.
• Send you an email notice at the address associated with your account at least 14 days before the changes take effect (for material changes).

Your continued use of Zynop after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you may cancel your account before the effective date of the changes.

12.1 Entire agreement

These Terms, together with our Privacy Policy and any additional agreements you enter into with us in connection with specific services (such as a signed service agreement or order form), constitute the entire agreement between you and Zynop with respect to the subject matter hereof, and supersede all prior agreements, understandings, or representations.

12.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed from these Terms if it cannot be modified. The remaining provisions will continue in full force and effect.

12.3 No waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Zynop to be effective.

12.4 Assignment

You may not assign or transfer your rights or obligations under these Terms to any third party without our prior written consent. Zynop may assign these Terms in connection with a business acquisition, merger, or restructuring, and will provide you with reasonable notice of such assignment.

12.5 Force majeure

Zynop will not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to internet or power outages, third-party platform failures, acts of government, natural disasters, or other events outside of our reasonable control.

12.6 Language

These Terms are written in English. To the extent that any translated version conflicts with the English version, the English version will govern.

If you have any questions, concerns, or requests relating to these Terms or our service, please contact us:

‍General/Legal: legal@zynop.io
‍Website: zynop.io
Mailing Address: British Columbia, Canada

We aim to respond to all inquiries within 5 business days.

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By using Zynop, you acknowledge that you have read andagree to these Terms of Service.